Most Items are eligible for our flat rate shipping charge
per item within the continental United States as indicated on the product page.
For shipments to Hawaii, Alaska, Puerto Rico, the U.S. Virgin Islands, Canada
and other foreign countries - please contact us for a shipping quote.
Heavier items are surcharged depending on weight and/or
size. Each item will have several delivery and shipment options from which one
can choose. In addition to the weight and dimensional characteristics of the
packaging, the shipping charge is determined on whether the delivery location
is a commercial business address or a residential address.
For delivery to residential addresses, all trucking
companies apply a residential delivery surcharge, currently at $65.00, and that
cost is reflected in your delivery choice. Options include shipping via UPS
Ground or truck (LTL common carrier).
Please note that freight companies will deliver to the address specified
only. The off-loading of the heater or
heaters would be the purchaser's responsibility. Any special services, such the use of a
lift-gate or inside delivery will incur extra charges.
All freight companies define a commercial address as being
one that has a business that operates with regularly scheduled hours. This does not include schools and colleges,
libraries, apartment buildings or complexes.
Delivery locations in some rural or unincorporated areas may also fall
into this category. When placing your
order online or via the telephone, please include the actual business name of
the commercial delivery site. In the
absence of this information, trucking companies will classify this location as
residential and would therefore subject the shipment to residential delivery
charges. If an order is placed denoting
the delivery location as commercial and it is subsequently determined to be
residential, we reserve the right to re-classify the shipment and add the
aforementioned $ 65.00 cost to each order that has this re-classification.
Download Our LTL Freight and Shipping Policy
Return Policy, Conditions of Sale and Shipping Damage
Shipping Damage:
Whenever shipping related damage is discovered, keep the
damaged product in the original carton along with the packing materials. Contact F. N. Cuthbert, Inc. to report any
damage within 5 days of receipt of the package. A representative of the carrier
may subsequently schedule an inspection.
Obvious Container Damage:
Shipments with damaged container(s) are to be brought to the
attention of the carrier at the time of delivery. Also, contact F. N. Cuthbert, Inc. to report
any damage.
Concealed Damage:
Shipments should be opened promptly upon receipt and
thoroughly inspected. Concealed damage
must be reported to F. N. Cuthbert, Inc. immediately. The container(s) and contents of damaged
shipments must be made available to the carriers for inspection. Claims for damage require that the item or
items be inspected by the parcel or freight carrier, and be in the original
shipping carton or container. DO NOT
return damaged merchandise unless authorized to do so.
Shipment Shortages:
Upon receipt, each shipment should be thoroughly examined by
the purchaser. All claims for losses
and/or shortages must be made to F. N. Cuthbert, Inc. within five (5) days of
receipt of shipment.
Returns:
Items may be returned within thirty (30) days of receipt for
a Refund/Credit or Exchange (less shipping and restocking charges*). Items must be returned in new condition,
prior to installation and use, and in the original manufacturers
packaging. A Material Return
Authorization (MRA) number is required for all returns.
Refunds or credit will not be issued for products returned
without an MRA number. Contact F. N.
Cuthbert, Inc. to obtain this MRA number.
You will be notified of any restocking charges that may be applicable to
said return.
Return of items ordered in error must be shipped back
prepaid, via your preferred shipping method.
We strongly recommend that you insure the shipment for your protection.
Refunds/Credit will not be issued for any items that are damaged in transit to
F. N. Cuthbert, Inc.
Send Returns To:
F. N. Cuthbert, Inc.
MRA#
3151 South Avenue
Toledo, OH 43609
Cancellation of Orders and Order Changing Policy
Any order alteration, change in specifications, change of
shipping schedules or any other conditions of sale must be done with the
express consent of F. N. Cuthbert, Inc.
Any loss or cost incurred resultant from such alteration, order, change
or cancellation may be subject to remuneration or other compensation payable to
F. N. Cuthbert, Inc.
Cancellation and Change Requests:
All cancellation requests must be confirmed by fax, email or
written letter and should include the original purchase or internet-generated
order number, part number, quantity ordered, and the reason for the
cancellation or change. A restocking
charge* (plus shipping costs) will be charged for the return of standard or
stocked items that are shipped prior to the request for cancellation.
Manufactured items (non-stock or made-to-order) that have entered
into the formal stage of production or items that have already been shipped are
not eligible for return, nor can they be changed, or canceled.
*Restocking charges are variable, dependent on the
manufacturer and circumstance surrounding the return. Please contact F. N.
Cuthbert, Inc. regarding the details specific to your request